Terms and Conditions

Dear Customers,

Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the www.smartage.brussels website (the “Service”) operated by BEAUTY TIME srl (“us”, “we” , or “our”).

Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who wish to access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you do not have permission to access the Service.

Smartage.brussels(“Smart Age Skin care”, “we” or “us”) provides below the Terms & Conditions applicable between Beauty Time srl (with registered office at Rue Gray 31– 1040 BRUSSELS, registered under company registration number BE0663650145) and the Customer (“Customer”, “Client”).

COMMUNICATION:

By creating an Account on our service, you agree to subscribe to newsletters, marketing or promotional materials and other information we may send. However, you may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.

These Terms & Condition are applicable for all Products offered by smartage.brussels and purchased by the Customer

If you have any questions regarding this Privacy Policy, you can always contact us by mail : smartage.brussels@gmail.com

Don’t hesitate to contact us if you should have any questions, we are there to help you!

Smartage.brussels shop:

Prices and Offer

All prices mentioned are expressed in EUROS and always include VAT.
All prices are always without obligation for the Company and subject to changes and errors.

Online Purchases

The Customer completes the Online Purchase with his address and invoicing data. The Customer can choose between the following payments methods:

• By Credit Card (through stripe.com payment gateway)
• By Debit Card (through stripe.com payment gateway)
• By bank transfer to BEAUTY TIME srl (smartage.brussels) bank account

Deliveries and invoices

For purchases with a total amount over € 250,00 (for Belgium) no shipment costs will be charged for the delivery of the Products to one indicated delivery address in Belgium.

For deliveries with less than € 250,00 (for Belgium) shipping costs will apply as mentioned in the online payment process.

Your order will be delivered when the invoice has been paid.

A VAT invoice can be provided by the Company to the Customer upon sending a request to smartage.brussels@gmail.com

Delivery times

All delivery times are subject to availability. Specified delivery times are to be considered as target times. When a Product is out of stock, the customer is entitled to a full refund of the Purchase price.

Damages and return policy

The risk or damage or loss during transport or shipment etc. is always at the risk of the Customer. Purchased Products travel at the risk of the Customer.

If your order cannot be shipped in 1 complete package, the missing Products will be sent afterwards or will be refunded by the Company. The subsequent delivery will be at the Company’s expense.

Purchased goods will not be exchanged or refunded, unless there are demonstrable technical defects.

Only unopened Products can be returned to the Company within fourteen (14) days of Purchase. The return shipments are always at the Customer’s expense or can be returned to the physical address of smartage.brussels during working hours and after notifying smartage.brussels and arranging an appointment.

Warranty

All purchased Products are sealed and original.

Beauty time srl can never be held responsible for the consequences of the treatments, carried out with the purchased Products.

Changes to this Terms & Conditions?

We reserve the right to modify this Terms & Conditions at any time. If we modify this Terms & Conditions, We will notify you of any changes by posting the new Terms & Conditions on this page and update the ‘effective date’ at the top of the Terms & Conditions or send an email describing the changes.

You should check this Web Site regularly to see if any recent changes to this Terms & Conditions have occurred.

Smartage.brussels service terms & conditions:

We’re always thinking about our customers and figuring out the best way to ensure satisfaction for all our clients. That’s why we need to have a clear policy, to ensure that business runs smoothly and you, along with everyone else, get the treatment you pay for at Smartage.brussels (Beauty Time srl).

PLEASE ARRIVE ON TIME!

Arriving on time, or 5 minutes before your appointment, ensures that you don’t miss a single minute of your treatment. We can’t keep others waiting for their appointments, just as you wouldn’t like to be kept waiting!

24-HOUR BOOKING AND CANCELLATION POLICY

As an independent Belgium -owned business, we thank you for your consideration of our 24-hour cancellation policy. Our booking policy doesn’t only protect our business but also affects our affordability and ensures fair treatment to all our clients.

Please book carefully. No-shows and last-minute cancellations mean that other customers cannot book into that time slot, and it wastes the time and expertise of our highly trained professional therapists.

A 50% nonrefundable deposit is required to secure all bookings.

We understand that sometimes bookings need to be changed, so you will be allowed to change your booking if you give us 24 hours’ notice. In this case your deposit can either be refunded or held for your next booking.

If it is within 24 hours and you cannot attend your appointment, you may either send a friend or family member to take your slot or forfeit your deposit.

Messages left on Sundays, Mondays (as it’s our days off) or public holidays will only be regarded as lodged the morning of the next business day.

SECURITY

You may notice, in our salon for the security reason we have video registrations.

Personal Items

Please ensure you retrieve all your personal items before leaving as we cannot be held responsible for lost items. All lost items which didn’t find the owner with in 1 month will be given to the charity. We propose to our guests place for coats, but we don’t have Hat-check person, so please check that there’s nothing left in your pockets before you leave the coat to wardrobe as we can’t hold responsibility for your personal items.

Mobile telephones

In the interest of comfort of all our clients, please refrain from talking on a mobile phone and ensure it is switched off, or on silent, for the full duration of your time at the salon.

Children

Please understand that we cannot accommodate children under 12 unless supervised by an adult during your treatment. For some of treatments like permanent makeup, microblading and lash extension we can refuse accept you by the reason of hygiene and precious work. And in this case your deposit will be forfeit.

Hygiene

Salon Hygiene is, of course, the utmost importance and to achieve optimal cleanliness all our sterilization equipment are according to all high standards of hygiene. Don’t hesitate to ask your therapist to proof the cleanliness and disinfection of the tools she uses.

Medical Conditions

Please inform your therapist of any medical condition including pregnancy prior to booking as some treatments may not be appropriate for you.

Data Security

Personal details taken from clients during consultation procedures will be kept safe and in the strictest confidence. We would, on occasion like to send you details of open evenings and special promotions. If you would rather not receive these please let us know.

Photos of our service

There is only one way to promote our business and sometimes to proof our correct way of working, it’s to take a photo before and after. So, we leave the right to take a photo of our service and to use it in social networks for promoting our salon. If you are not agreeing with this condition, please write a short email with the date of your treatment and name of beauty therapist and we will not publish it.

REFUND POLICY – SERVICES

Our treatments are carried out by a qualified therapist. If you have had a treatment that you are unsatisfied with, please bring it to the attention of the Administration within 3 days and follow the complaints procedure (detailed below). We do not give refunds on any treatments, our services are non-refundable, however we will look into your concerns immediately and try to resolve the matter as quickly as possible.

COMPLAINTS PROCEDURE

It is our objective to ensure that every client is delighted with the services that they receive at The Beauty Spot.

However, we recognize that on occasions things can go wrong. If this does happen, we will try to ensure we put things right at the earliest opportunity. This procedure advises how to bring things to our attention if you are not happy about the service that you have received.

We will ensure that all complaints are followed through, documented and when appropriate action is taken to prevent a recurrence.

The quickest and most effective way of resolving any problem is to bring it to our attention immediately. Please raise your concern with the Administration. We will listen carefully to your concerns and do what we can to correct any problems.

All complaints need to be documented in writing via email: smartage.brussels@gmail.com .

Please provide as much detail as possible, including details of your treatment, date and time of your appointment and your exact complaint.

Your complaint will be assessed, and we aim to get back to you within 48 hours of receiving your complaint in writing.